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Concierge - SUSA in Middletown, DE at Securitas Security Services USA

Date Posted: 2/4/2019

Job Snapshot

  • Employee Type:
    Full-Time/Part-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/4/2019

Job Description

Job Code: 78158321344

Category: General

JOB SUMMARY:

Serves as a professional, friendly and informed first point of contact for all incoming site employees and visitors. Acts as the site resource for client and visitor requests and services. Performs other security or administrative services as required for the site.

Distinguishing Characteristics:

Duties include essential function of concierge as designated by client contract.  May be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service, according to business necessity.

ESSENTIAL FUNCTIONS

  • The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  • Serves as site expert on the local area, including events and entertainment; provides assistance in travel and accommodations, maps and directions, taxi or shuttle service, and other personal needs and amenities.
     
  • Provides administrative support, such as conference room scheduling and preparation, supply ordering, mail sorting/delivery, and additional special projects as necessary.
  • Assists in the control of access to client site or facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility.
  • Provides an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of view; presents a good image of the client and its security department.
  • Communicates in a manner that is open, honest and responsive in all situations; to the extent authorized, provides information regarding the site and surrounding area as requested by visitors.
  • Prepares logs or reports as required for site; writes and/or types reports and/or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
  • Observes and reports incidents or suspicious activity to security personnel, client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site.
  • Performs additional security services functions as permitted under any required Security Officer license and as specified for the assigned site.
  • Carries out specific tasks and duties of a similar nature and scope as required for the assigned post. 

MINIMUM QUALIFICATIONS AT ENTRY

  • Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Job Requirements

MINIMUM HIRING STANDARDS

  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., pager or phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in the United States.
  • Must have the ability to speak, read, and write English.
  • Must have a High School Diploma or GED.  If not, must be willing to complete the GED program within six months.
  • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience:

  • High School Diploma or G.E.D.; related experience preferred. 

Competencies (as demonstrated through experience, training, and/or testing):

  • May be required to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers and/or authorization for training Security Officers.
  • Knowledge of or ability to learn security operations and procedures.
  • Knowledge of or ability to learn concierge standards and procedures.
  • Ability to carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to changes in the external environment and organization.
  • Ability to write routine correspondence, including logs and reports.
  • Ability to use personal computer including word processing and data entry.
  • Good organizational skills.
  • Ability to provide exceptional quality customer service.
  • Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
  • Knowledge of standard office procedures and practices.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
  • May be required to work overtime without advance notice.
  • Required ability to handle multiple tasks concurrently.
  • Keyboarding, basic computer usage and operating controls.
  • Regular talking and hearing.
  • Frequent sitting, standing and walking, which may be required for long periods of time.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Occasional lifting and/or moving up to 10 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • On occasion may be required to perform stressful and physical activity.
  • Handling and being exposed to sensitive and confidential information.

Classification History

Job established 7/1/03 (used by predecessor companies)

Description revised 04/17/07 (bb)

Added minimum hiring standards 4/9/2010 (jmw)