Training & Development Manager in Redmond, WA at Securitas Security Services USA

Date Posted: 11/2/2020

Job Snapshot

  • Employee Type:
  • Location:
    Redmond, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Plans, coordinates and delivers training and staff development programs for Security Officers, Supervisors and other employees. Develops and adapts programs for specific sites and customers. Distinguishing Characteristics: Primary job function is managing training and development programs. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time. If a position performs such work less than 50% of the time, it should be classified as: Trainer.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. Supports line management in achieving training and development objectives; together with management prepares goals and objectives for training.
2. Acts to ensure compliance with legally mandated and company mandated training requirements; acts to ensure compliance with and documents the training requirements of service contracts.
3. Conducts needs analysis studies; identifies operational discrepancies and confers with managers and supervisors to determine training needs and approaches.
4. Formulates training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities so as not to conflict with client service schedules.
5. Selects appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training.
6. Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
7. Trains assigned instructors and supervisory personnel in effective techniques for training, such as new employee orientation, on-the-job training, health and safety practices, supervisory development, and adaptations to changes in policies, procedures, and technologies.
8. Maintains records and prepares statistical reports to evaluate performance of training activities and instructors, and to monitor progress of trainees.
9. Performs tasks and duties of a similar nature and scope as required for assigned office.

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Bachelor’s Degree and 1 year of training experience, or Associate’s Degree and 3 years of progressively responsible related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Competencies (as demonstrated through experience, training, and/or testing):
• Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles.
• Skill in the use of audio-visual equipment and personal computers, including presentation software.
• Skill in determining training needs, including identifying the components of performance and developing strategies for achieving performance improvement.
• Oral and written communications skills; presentation and group facilitation skills.
• Knowledge of or ability to learn security services and operations.
• Skill in the preparation and delivery of training programs in multiple settings.
• Ability to understand the security service needs of customers and devise appropriate training.
• Planning, organizing, record maintenance, and project management skills.
• Skill in research and analysis.
• Skill in observation, coaching and providing feedback to employees.
• Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives, and across diverse cultures.
• Strong customer service and results orientation.

(Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with employees and clients in situations that might involve urgency, pressure for results, and the threat of negative consequences such as disciplinary action or loss of business.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Handling multiple tasks concurrently.
• Computer usage.
• Handling and being exposed to sensitive and confidential information.
• Regular use of vehicle and frequent travel.
• Regular talking and hearing, in both one-on-one and group settings.
• Frequent walking, reaching with hands and arms, and lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds in set-up for and delivery of training programs.
• Close vision, distance vision, and ability to adjust focus.