Technology Solutions Support Specialist in Redmond, WA at Securitas Security Services USA

Date Posted: 10/7/2019

Job Snapshot

Job Description

Job Code: 90886686405

Category: Administrative


The role of the Technology Solutions Support Specialist is the design, qualification, presentation and facilitation of  Securitas Technical Solutions sales, which include turn-key video surveillance, access control, and intrusion detection solutions.


  • The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

  1. Works closely with the sales team to identify clients’ needs and business requirements, introducing specific technologies from within the Securitas Technical Solutions product line which meet those requirements.
  2. Responsible for the design and development of technology solutions.
  3. Assists the field with pricing and designing Integrated Guarding Solutions based on turn-key offerings.
  4. Reviews Integrated Guarding Solutions provided by the Solutions Engineers before presentation to internal and external clients to ensure accuracy.
  5. Outlines project objectives, technical requirements, schedules, deliverables, and cost estimates.
  6. Drafts proposals and statements of work for the solutions to be offered.
  7. Presents recommended solution to client for validation and improvements.
  8. Keeps abreast of technological developments and applications to initiate enhanced solutions.
  9. Other duties as assigned by management.

Job Requirements


Additional qualifications may be specified and receive preference, depending upon the nature of the position.


  • Bachelor’s degree preferred; or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  • Professional Certifications or training (Axis, Milestone, Avigilon, etc.) preferred
  • At least 1 year of previous experience in a Pre-Sales/Solution Architect role with a Value Added Reseller (VAR) and/or a Technology Manufacturer
  • At least 1 year of previous sales or client management experience

Competencies (as demonstrated through experience, training, and/or testing):

  • Demonstrated proficiency in MS Office Suite, Adobe, Visio and Smartsheet
  • Excellent oral, written and presentation skills
  • Strong organizational and data management skills
  • Ability to manage time and handle multiple tasks without supervision
  • Solid troubleshooting techniques
  • Ability to demonstrate good judgment and decision making
  • Strong customer service and results orientation.
  • Self-motivated, detail and task oriented.
  • Ability to pursue and achieve professional certifications

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Successful passage of background, reference, psychological, and controlled substance tests.
  • Required ability to handle multiple tasks concurrently.
  • Computer usage.
  • Handling and being exposed to sensitive and confidential information.
  • Regular talking and listening
  • Frequent sitting or standing.
  • Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and/or moving up to 10 - 15 pounds and occasional lifting and/or moving up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • Work primarily performed in an office environment.

EOE M/F/Vets/Disabilities