Technical Trainer, Vision Ops in Parsippany, NJ at Securitas Security Services USA

Date Posted: 10/28/2019

Job Snapshot

Job Description

Job Code: 91170332009

Category: IT

JOB SUMMARY:

Provide web-based and/or video presentation based training to end users in effective use of Securitas propriety systems and commercial software and hardware packages. Provide video presentations to existing and potential clients on the value and benefits of Securitas propriety systems. Provide user support to field offices; resolves/assists in resolving system and technical questions.

ESSENTIAL FUNCTIONS

  • The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  1. Web based and/or video presentation based training to end users on commercial and proprietary software including Platform training, phone support and direct help onsite in field offices (50%)
  2. Provide video presentations to existing and potential clients on the benefits of Securitas propriety systems (25%)
  3. Analyze field office processes to identify more efficient operational procedures and better utilization of new systems (10%)
  4. Interprets/translates needs and issues between the field offices and operating centers (10%)
  5. Create training documentation. End User Manuals, Web-Based training documentation, PowerPoint presentations (5%)
  6. Performs tasks and duties of a similar nature and scope as required for assignment. 

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience: 

  • Bachelors Degree in business, computer science or related plus two years progressively responsible experience or five years of equivalent experience.
  • Minimum one year experience in training or teaching.
  • Demonstrated knowledge of computer systems, particularly Microsoft suite or equivalent.

Competencies (as demonstrated through experience, training, and/or testing):

  • Ability to analyze fairly complex data and develop recommendations and solutions
  • Planning, organizing and project management skills
  • Strong customer and results orientation
  • Ability to work to strict deadlines
  • Skill in the use of standard office productivity, training and project management software.
  • Ability to communicate clearly, concisely and persuasively
  • Ability to deliver presentations to a live audience in person or via video
  • Ability to carry out multiple assignments concurrently.
  • Excellent interpersonal skills
  • Ability to interact effectively at all levels and across diverse cultures
  • Ability to be an effective team member

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
  • Handling and being exposed to sensitive and confidential information.
  • Manual / Physical Work: Packing, Shipping, Setting up Training Equipment, Computer setup. 
  • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
  • Required ability to handle multiple tasks concurrently.
  • Computer usage.
  • Regular talking and hearing.
  • Directing, motivating, training, and coaching staff in a positive manner.
  • Close vision, distance vision, and ability to adjust focus.
  • Must be available for after-hours support approximately 1 out of every 4 weeks (24 x 7).

EOE M/F/Vets/Disabilities