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Site Supervisor - Petro in Phoenix, AZ at Securitas Security Services USA

Date Posted: 2/13/2019

Job Snapshot

Job Description

Job Code: 87590992006

Category: First-Line Supervisors

Job Summary: Supervises Security Officers, Lead Officers, and other company personnel at assigned client site(s). May perform duties of Security Officer within scope of assignment.

Distinguishing Characteristics:  Primary job function is supervision of guarding personnel in patrol/inspection operations.

Job Requirements

 ESSENTIAL FUNCTIONS

  •  Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
  • Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
  • Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
  • Assists in the submission of payroll and personnel information to the company as designated.
  • In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
  • Prepares, files, and submits various reports as required.
  • Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
  • Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
  • As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
  • May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience:  High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years experience in retail preferred. 

Competencies (as demonstrated through experience, training, and/or testing):

  • May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
  • Knowledge of security operations with an emphasis on patrol, inspection and response services.
  • Knowledge of supervisory practices and procedures.
  • Ability to provide positive direction and motivate performance.
  • Understanding of a variety of security and safety devices and controls.
  • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to track and maintain schedule assignments.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to various sites and changes in post procedures.
  • Ability to write routine correspondence, including logs and reports.
  • Good organizational skills.
  • Strong customer service and results orientation.
  • Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
  • Directing and disciplining staff in a positive manner.
  • May be required to work overtime without advance notice.
  • Required ability to handle multiple tasks concurrently.
  • Keyboarding, basic computer usage and operating controls.
  • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • Regular use of vehicle for the performance of duties. 
  • On occasion may be required to perform stressful and physical activity. 
  • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
  • May be exposed to or required to handle sensitive and confidential information.

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