Payroll Supervisor in Parsippany-Troy Hills, NJ at Securitas Security Services USA

Date Posted: 11/6/2020

Job Snapshot

Job Description

JOB SUMMARY: Supervises payroll staff and the processing of payroll data for specific regions.  Provides professional customer service to all regions serviced by the Eastern Operation Center, ensures accuracy, timeliness and effective completion of staff responsibilities in the areas of vacation, garnishments, off-cycles, unions, bonus processing, employment and wages verifications as well W2 requests.  Preferred knowledge of Oracle Cloud Fusion with payroll experience and knowledge to assist with daily payroll processes.  Oversee Oracle Time and Labor system and provide customer service and assistance to the Shared Services departments, answering questions and troubleshooting issues with time and absence reporting.  Works with District Office personnel to provide customer service with various requests related to off-cycle requests for missed pay, corrections, bonuses or other payroll related items.  Coordinate with payroll management on assigned duties and tasks and any special projects or initiatives.   


The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 

Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. 

In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions. 

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 

Provide supervision, assistance and support to the payroll staff in the areas of off-cycle check processing, bonus processing, garnishments, unions, employment/wage verification, W2 requests and other Regional support duties as assigned. 

Supervisor of Oracle Time and Labor system providing support, answering questions and troubleshooting issues related to time and absence reporting. 

Requires knowledge of critical job functions in payroll and ability to provide assistance or backfill for other supervisors and staff. 

Collaborates with other Supervisors and Payroll Managers across both Operating Centers on providing support for various weekly processes that require coordination and timing of completing certain check processes during the week.   

Work with all levels in the Payroll department and all District Offices serviced by the department in a positive, supportive manner consistent with the standards of Payroll.   

Assists with special projects and daily operational matters.  May be assigned operational tasks related to payroll administration. These may include quarterly and year end processes, written procedures, special reports and/or queries requested from field office, centralized processes and any other projects as assigned. 

Review of payroll processes for improvements and increased efficiency and maintains and updates written procedures as related to job functions.   

Effectively addresses payroll related issues and employee requests both written and verbally. 

Maintains harmony among workers and colleagues and helps to research and resolve employee problems in a positive manner. 

Participates in meetings and collaborates with other Supervisors and Manager positively and effectively by sharing of ideas within the department. 

Proactive approach to providing excellent support and customer service to the assigned Regions and District Offices.    

Communicates with field offices and associates to respond and resolve questions regarding payroll issues. 

Assists Manager and Director as requested. Additional duties assigned, as required.  


Additional qualifications may be specified and receive preference, depending upon the nature of the position. 

Minimum of 5 years of payroll processing experience and fast paced customer experience 

Ability to effectively supervise team members, work as a member of that team and organize work activities for other members of that team. 

Ability to analyze/interpret complex data; interpret day-to-day business objectives, preparation/execution of operational practices and work programs 

Results oriented individual with strong customer service skills 

Strong written and verbal communication skills 

Ability to work in a team environment and provide positive influence and feedback 

Adapt to conflicting deadlines and priorities established by company demands 


Bachelor’s degree in Business, Accounting or equivalent 

Two years’ payroll supervisory experience or equivalent management skills preferred 

Experience in a shared service environment and solid understanding of payroll cycles 

Experience with Oracle Fusion Cloud & PeopleSoft payroll systems preferred 

Experience with Oracle Fusion Cloud & PeopleSoft Query reporting preferred  

Competencies (as demonstrated through experience, training, and/or testing) 

Thorough understanding of standard office procedures and practices. 

Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation.  

Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. 

Ability to cross-train and learn other department activities. 

Demonstrated proficiency in various PC applications including Internet Browsers, Outlook, Word, Excel, PowerPoint, and/or other database software packages. 

Ability to write original correspondence. 

Excellent planning, organizing, and project coordination skills. 

Ability to communicate clearly and concisely. 

Ability to interact effectively at all levels and across diverse cultures. 

Ability to be an effective team member and handle projects responsibly. 

Ability to adapt to changes in the external environment and organization 

Must effectively prioritize needs and work well with others 

Strong organizational skills, attention to detail and follow through to resolve any outstanding issues 

Courteous telephone manner. 

Strong customer and results orientation. 

Working Conditions and Physical/Mental Demands 

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described.  In addition to other demands, the demands of the job include: 

Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. 

Successful passage of background, reference, psychological, and controlled substance tests. 

Required ability to handle multiple tasks concurrently. 

Computer usage. 

Handling and being exposed to sensitive and confidential information. 

Regular talking and hearing. 

Frequent sitting. 

Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. 

Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. 

Close vision, distance vision, and ability to adjust focus. 

Work primarily performed in an office environment. 

EOE M/F/Vet/Disabilities