National Account Manager in Downers Grove, IL at Securitas Security Services USA

Date Posted: 11/21/2020

Job Snapshot

  • Employee Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Manages the security services and related operations provided on an assigned account including; client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.


Bachelor’s Degree of 5 or more years of related experience in business operations and client management. No security industry experience is required. Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint. Working Knowledge of Microsoft Office applications including SharePoint and Teams.

Duties and Areas of Responsibility:

Directs or completes tasks associated with these areas of responsibilities:

  1. Serves as a key point of contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner. 
  2. Assumes full P & L responsibility for account along with the Vice President of the vertical market and the account management team of Region Presidents, Area Vice Presidents and Branch Managers; analyzes operational and financial indicators to continuously improve account performance.
  3. Coordinates activity with and acts as liaison for Vice President of Global Clients Americas of the respective vertical market to provide highest level of service for client; implements programs and initiatives as directed by Vice President of Global Clients Americas; reports to Vice President of Global Clients Americas of respective vertical market. 
  4. Initiates, coordinates and assumes responsibilities for benchmarking and the identification of cost saving practices throughout the assigned account.
  5. Identifies and utilizes networking opportunities with Securitas clients and other global/national account managers; Implements security industry “best practices”; Works with branch/site management to standardize processes, practices and service deliveries for the account.
  6. Implements key performance measures, tracking tools, scorecards and reporting methods in cooperation with branch, site and client managers to enhance security team effectiveness and performance.
  7. Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; negotiation of client contracts; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and updates of post orders.
  8. Provides management oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each