Manager, Network Operations in Parsippany-Troy Hills, NJ at Securitas Security Services USA

Date Posted: 2/24/2021

Job Snapshot

Job Description

JOB SUMMARY:

As the Manager, Network Operations you will support the Securitas, Inc. charter to transform protective services. The position requires leadership by example in understanding the infrastructure, the processes and the broader environment in the which the team operates, which are critical to guide the team effectively. As a hands-on manager, you will effectively lead, motivate and develop a high-performing team with a security-first mindset.

ESSENTIAL FUNCTIONS
• The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

• Act as an escalation engineer for high severity network related production issues, work with engineers and various vendors to identify tactical and strategic solutions.
• Provide strategic direction for growth of technology in network operations capacity planning.
• Implement and maintain system hardening requirements across all platforms.
• Work with business units to identify requirements (cost, functionality, performance), provide networking solutions and drive projects forward.
• Meet, if not exceed, all service level agreements (SLAs) and ensure meeting of deliverables with set standards and procedures.
• Conduct research and develop a culture of innovation and exploration.
• Meet, if not exceed, all service level agreements (SLAs) and ensure meeting of deliverables.
• Exhibit deep understanding of network designs and operations
• Experience transforming enterprise to Zero Trust network model.
• Expert knowledge technologies/architectures including; SDN, SD-WAN and network segmentation.
• Ensure service improvements are defined via metrics, root cause analysis, problem management.
• Remain current with emerging technology and its applicability to the business.
• Present recommendations and progress reports to leadership.

MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must have 10+ years of proven experience designing, deploying, and managing large-scale multi-vendor enterprise networks, with focus on network security and resiliency.
• CCIE, CCNP Routing and Switching, CISSP certifications or equivalent are required.
• Network Automation (Ansible, Python, etc.) and cloud experience a plus.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Computer Science or Information Systems Management, or equivalent experience.

COMPETENCIES: (as demonstrated through experience, training, and/or testing):

• Strong customer-focus skills with the ability to recognize customer requirements, assist the customer in achieving their goals, manage customer expectations and consistently achieve high customer satisfaction.
• Dedicated commitment to service availability and quality user experience.
• Strong communication skills both verbal and written skills to develop technical documentation
• Sharp troubleshooting faculties, deductive reasoning, and careful attention to detail.
• Independent and self-directed work ethic when participating in a collaborative environment.

Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Handling and being exposed to sensitive and confidential information.
• Required ability to handle multiple tasks concurrently.

EOE M/F/Vets/Disabilities