Global Training Manager in Phoenix, AZ at Securitas Security Services USA

Date Posted: 8/30/2018

Job Snapshot

Job Description

Job Code: 84881463145

Category: Manager-Professional


This position will work to align training and development with client’s Global Physical Security (GPS) mission of integrating Guarding Programs with global business operations, leveraging technology and strategic partnerships to deliver enhanced security services at lower cost, enabling the client to achieve its greater mission. This position is global in scope and works by, with and through the Global Security Operations Center (GSOC), Regional Account Management and Branch Operations teams to optimize performance through the development, documentation, planning, execution, certification of processes, and measurement of key performance indicators (KPIs). The position would direct report to the Global Account Manager.  This role assists in the development of a culture of engagement through leadership, communication, and teaching, encouraging involvement through seeking feedback and providing recognition. 

Duties and Areas of Responsibility:

Directs or completes tasks associated with these areas of responsibilities:

  1. Develop & refine standardized global procedures and training programs for the Global Guard Services Program, working by, with and through the  GSOC RAM, Regional Account Managers, Site Leaders and Branch Security Operations teams.
  2. Provide oversight and program management to the development and implementation of new processes and technologies within the GSOC Program to support client Global Guard Services  program initiatives.
  3. Assess, communicate and support execution of developed procedures, drills and audit programs, , suggestions for improvement and share results with the GNA and client leadership team.
  4. Develop and deploy a variety of training methods to include classroom, e-Learning, workshops, video conference, and development of videos
  5. Audit current global training program procedures, knowledge, skills and proficiencies of the client Global Guard Services and GSOC Programs.
  6. Establish/revise and track relevant metrics; monitor effectiveness of training program via established program metrics.
  7. Maintain a keen understanding of GSOC operations, technologies and training trends in the Security industry to allow procedures and training programs remain fresh and relevant.
  8. Prepares, files, and submits various reports as required.
  9. Identifies and provides potential resolutions to problems, project changes, and resource constraints, escalating to management as necessary.
  10. Identifies potential opportunities for improvement within the program and reports them to the GNA and client Program Management Team for review and resolution.
  11. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.
  12. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
  13. Expected to supervise 3-4 regional training managers within the global program.  Builds and facilitates teamwork and partnerships and the implementation of progressive change. 
  14. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
  15. Domestic and international travel up to 50% of the time during the first year.  Travel expected to decrease to approx. 20-25% in subsequent years

Job Requirements


Bachelor's degree or 7 or more years of experience in a field related to the security industry and/or business management, and progressively responsible experience in the security management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Professional Security Certifications, along with Leadership and Management training certifications desired: Certified Protection Professional (CPP) designation or Physical Security Professional (PSP) designation, Frontline Leadership (Zenger Miller), Targeted Selection (Behavioral Interviewing), Myers-Briggs Type Indicator (MBTI for Team Building), DiSC Behavioral Style System (Personal Assessment Tool), Edge Training Systems (360 Assessments), Managerial Assessment of Proficiency (MAP).


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