Global Security Training Manager in Broomfield, CO at Securitas Security Services USA

Date Posted: 8/7/2018

Job Snapshot

Job Description

Job Code: 84526024036

Category: Manager-Professional

POSITION:                Global Security Training Manager                                     

REPORTS TO:           Global Account Director

DESCRIPTION: This position will work to align training and development with client’s Global Physical Security (GPS) mission of defining, developing, implementing and managing all aspects of physical security to ensure the protection of the client’s employees, business enterprise and assets. This positon is global in scope and works with the Global Security Operations Center (GSOC) and Regional Operations leadership teams to optimize performance through the development, documentation, planning, execution, certification of processes, and measurement of key performance indicators (KPIs). This role assists in the development of a culture of engagement through leadership, communication, and teaching, encouraging involvement through seeking feedback and providing recognition. 

ESSENTIAL FUNCTIONS:

  • The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Directs or completes tasks associated with these areas of responsibilities:

  1. Develop standard global procedures and training programs for the GSOC Program and Regional Security Operations Programs.
  2. Provide oversight and program management to the development of new processes and technologies within the GSOC Program to support GPS initiatives.
  3. Assess, communicate and support execution of developed procedures, drills and audit programs, establish suggestions for improvement and share results with the leadership team.
  4. Develop and deploy a variety of training methods to include classroom, e-Learning, workshops, video conference, and development of videos
  5. Audit current procedures and knowledge skills of the GSOC Program.
  6. Monitor effectiveness of training program via metrics.
  7. Maintain a keen understanding of GSOC and training trends in the Security industry to allow procedures and training programs remain fresh and relevant.
  8. Prepares, files, and submits various reports as required.
  9. Identifies and provides potential resolutions to problems, project changes, and resource constraints, escalating to management as necessary.
  10. Identifies potential opportunities for improvement within the program and reports them to the Operations Program Management Team for review and resolution.
  11. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.
  12. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
  13. Builds and facilitates teamwork and partnerships and the implementation of progressive change.
  14. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
  15. Domestic and international travel Up to 50% of the time. 

Job Requirements

Education/Experience: 

Bachelor's degree or 7 or more years of experience in a field related to the security industry and/or business management, and progressively responsible experience in the security management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Certified Protection Professional (CPP) designation or Physical Security Professional (PSP) designation desirable

Language Skills:  

Ability to write accurate, clear and concise crime, incident and investigative reports.  Ability to communicate effectively with officers, employees, and visitors in English is required. Ability to read, write and speak in Spanish and / or Chinese highly desirable.

Competencies (as demonstrated through experience, training, and/or testing):

  • Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned account.
  • Proven experience as Security or Corporate Trainer.
  • Full understanding of effective teaching methodologies and tools.
  • Ability to keep current on new training techniques.
  • Proficient in MS Office tools and e-learning software.
  • Excellent communication, presentation and public speaking skills.
  • Excellent planning, organizing, and leadership skills.
  • Ability to plan, multitask and manage time effectively.
  • Proven ability to collaborate with all levels of management.
  • Critical thinking and decision making skills required.
  • Knowledge of security operations and procedures.
  • Knowledge of security operations center processes and procedures.
  • Understanding of a variety of security and safety devices and controls.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Ability to provide positive direction and motivate performance.
  • Knowledge of business operations management and human resources administration.
  • Ability to synthesize data from a variety of sources and develop recommendations.
  • Ability to interact effectively at various social levels and across diverse cultures.
  • Strong customer service and service delivery orientation.
  • Ability to be an effective team member and handle projects responsibly.
  • Ability to be an effective team member.
  • Ability to take initiative and achieve results.
  • Ability to adapt to changes in the external environment and organization.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing and behavioral selection survey.
  • Conducting oral presentations and group meetings.
  • Directing, motivating, training, coaching, and disciplining staff in a positive manner.
  • Reading and analyzing reports and financial data, including related computer usage.
  • Responding on an on-call basis to emergencies and incidents at all hours.
  • Handling and being exposed to sensitive and confidential information.
  • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and/or moving up to 10 lbs. and occasional lifting and/or moving up to 25 lbs.
  • Close vision, distance vision, and ability to adjust focus.
  • May be required to use vehicle and frequent travel in the performance of duties. 
  • On occasion may be required to perform stressful and physical activity. 
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

EOE M/F/Vet/Disabilities