Global Account Manager in Plainfield, NJ at Securitas Security Services USA

Date Posted: 1/2/2021

Job Snapshot

Job Description

JOB SUMMARY:
The Global Account Manager (GAM) serves as the key point of contact for the client and provides strategic direction and leadership for the assigned account.  The GAM manages the global security services and related operations, including client service, problem resolution, service enhancement, and account development. 

Distinguishing Characteristics: 
This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.

ESSENTIAL FUNCTIONS
• The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

 Directs or completes tasks associated with these areas of responsibilities:

1. Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner. 

2. Coordinates activity with and acts as liaison for Vice President of Global Clients Americas of respective vertical market to provide highest level of service for client; implements programs and initiatives as directed by Vice President of Global Clients Americas; reports to Vice President of Global Clients Americas of respective vertical market.

3. Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools. 

4. Initiates, coordinates and assumes responsibility for benchmarking and the identification of cost saving practices throughout the assigned account.

5. Identifies and utilizes networking opportunities with Securitas clients and other global/national account managers; Implements security industry “best practices”; Works with branch/site management to standardize processes, practices and service delivery for the account.

6. Implements key performance measures, tracking tools, scorecards and reporting methods in cooperation with branch, site and client managers to enhance security team effectiveness and performance.

7. Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; negotiation of client contracts; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio. 

8. Provides global management oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; provides performance feedback, coaches associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.

9. Provides direct management of Regional Account Managers in other regions for the delivery of high-quality service consistently in all client locations.

10. Participates in client strategic budget preparation for guard services and security system deployments.

11. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.

12. Within scope of contract and assigned duties, reviews appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered and paid in a timely manner.

13. Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.

14. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

15. Builds and facilitates teamwork and partnerships and the implementation of progressive change.

16. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives. 

17. Assists client in evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.

18. Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies National Accounts model to global service delivery. 

19. Coordinates, monitors and evaluates global service delivery; develops global best practices; applies National Accounts model to global service delivery. 

20. Assists Vice President in global RFI and global RFP responses for assigned client as required, including the development of pricing models and strategies; coordinates pricing information from all regions.

MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:  Bachelor’s Degree of 5 or more years of related experience in business operations and client management. No security industry experience is required. Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint. Working Knowledge of Microsoft Office applications including SharePoint and Teams.

Position Reports to: Vice President of Vertical Market

EOE M/F/Vets/Disabilities