Business Analyst in Chicago, IL at Securitas Security Services USA

Date Posted: 2/9/2021

Job Snapshot

Job Description

Reports To: Business Relationship Manager

Seeking a Business Analyst (BA) to partner with business departments to gather business requirements, define & document business processes, participate in system design and support all phases of software development. The BA must have proven experience coordinating the development of detailed business and operational requirements and implementing technology solutions. Ability to work well in a dynamic environment, think creatively, work independently, and handle multiple tasks simultaneously.

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Works closely with department managers and users to define and analyze business and operational problems, process improvement opportunities and requirements

• Evaluates methods of improving efficiency and cost-effectiveness of business, technical, and operational processes


• Bachelor’s degree and/or equivalent experience required

• 2-5 years of progressively responsible experience in professional business systems analysis

• 3-5 years implementing and/or supporting mid to large scale ERP software (Workforce Management, Financials, Human Capital Management), SaaS preferred

• 2-5 years working on an Agile project team in a fast-paced software implementation environment

COMPETENCIES: (as demonstrated through experience, training, and/or testing):

• Business Process Analysis – Defining, assessing, and improving operations processes and workflow

• Attention to Detail – focusing on the details of work content, work steps and final work products

• Innovation – Imagining and devising new and better ways of doing things

• Tools – Highly proficient in MS Office products, including Word, Excel, PowerPoint, Visio, Project, etc.

• Self-Management – showing personal organization, self-discipline, and dependability

• Leveraging Technology – applying technology for improvements in organizational efficiency and effectiveness

• Analyzing & Interpreting Data – drawing meaning and conclusions from quantitative or qualitative data

• Strong organizational, planning and time management skills

• Strong problem solving, critical thinking and conflict resolutions skills

• Strong English communication skills, both written and oral

• Ability to work efficiently with peers, end users, and 3rd party vendors

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Handling and being exposed to sensitive and confidential information.

• Required ability to handle multiple tasks concurrently.

• Regular use of vehicle required in the performance of duties.

• Regular talking and hearing.

• Close vision, distance vision, and ability to adjust focus.

• Occasional local and regional/national travel for presentations, meetings, and visits.

• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds

• Up to 25% travel

• Ability to work off hours as required

• Organizes and leads team meetings as required, publishes minutes, action items and issues

• Quickly evolves into the Subject Matter Expert (SME) understands and grasps both the technical and functional aspects of large Projects

• May assist in developing training materials, handouts, and desktop procedures

• Maintains up-to-date technical knowledge by attending education workshops, reviewing product releases, attending vendor user conferences and training

• Work closely with department managers and Project Management Office to plan, launch and deploy timely deliverables based on roadmap


Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Organize and manage application features and backlog to meet deadlines based on overall strategic vision and roadmap