Account Operations Manager in Redmond, WA at Securitas Security Services USA

Date Posted: 2/4/2020

Job Snapshot

Job Description

Job Code: 92293614396

Category: Manager-Professional


The Account Operations Manager provides strategic and operational direction and for a specific client account. The Manager will ensure the delivery of high quality customer service, recommend innovative security solutions, maintain transparency, and assist in the overall account relationship.

Distinguishing Characteristics: 

This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.


  • The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Directs or completes tasks associated with these areas of responsibilities:

  1. Represent Pinkerton’s core values of integrity, vigilance, and excellence.
  2. Facilitate communication with all levels of fire/security staff assigned to the account.
  3. Serve as a key point of contact to promote a strong partnership between the client’s management team and Pinkerton; Evaluate service quality and initiate any necessary communication and/or corrective action in a timely manner. Provide advice and counsel to ensure the successful completion of the current and long-term strategic goals of the security/fire teams.
  4. Provide direction to the security employees and promote the efficient, effective, and safe operation of the security program.
  5. Partner with site management and Pinkerton corporate support departments to enhance the most cost effective operational methods and staff distribution for the account; Implement security industry “best practices”.
  6. Provide management oversight for the selection, orientation, training, development and retention of high caliber staff; Plan, assign, and direct work, provide performance feedback, coach associates, and complete disciplinary actions, as necessary.
  7. Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; Ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
  8. Promptly assist in the resolution of human resources and/or administrative issues.
  9. Perform incident analysis and investigations relative to all incidents with advice and closure to responsible parties.
  10. All other duties, as assigned.

Job Requirements

Minimum Hiring Standards:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

  • Must be willing to participate in the Company’s pre-employment screening process including drug testing, physical, and background investigation.
  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., email, cell phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in the United States.
  • Must have the ability to speak, read, and write English.


Bachelor's degree and two or more years of security management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Competencies (As Demonstrated Through Experience, Training, and/or Testing):

  • Security management experience.
  • Able to manage security operations at multiple sites.
  • Strong project management skills.
  • Sound judgment and decision-making ability.
  • Able formulate action plans for process improvement initiatives based upon the analysis of complex data.
  • Able to adapt to changes in the external environment and organization.
  • Solid verbal, written, and presentation skills.
  • Able to accurately draw conclusions through synthesizing raw data and information.
  • Client and results orientated.
  • Serve as a positive and effective team leader.
  • Computer skills; Microsoft office.

Working Conditions (Physical/Mental Demands):

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, drug testing, physical, and/or behavioral selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. 
  • Close and distance vision and ability to adjust focus.
  • Frequent sitting.
  • Travel, as required.