Retention Specialist in Slippery Rock, PA at Securitas Security Services USA

Date Posted: 7/6/2021

Job Snapshot

Job Description


The Retention Specialist provides oversight of all case materials being returned to the retention office. The Retention Specialist will view case notes for the Field and Review staff, ensure compliance with the receipt and reconciliation of materials, and properly destroy materials in accordance to the contract along with SCIS’ internal requirements. Assistance will also be provided by the Retention Specialist during all Customer inspections.


  • The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  • Immediately open all packages and reconcile with the enclosed manifest.
  • Immediately follow up on any discrepancies and provide feedback regarding receipt of package.
  • Compare retention request to cases received to ensure all are accounted for and were sent.
  • Log all cases received and file cases.
  • Pull case notes as needed for Field staff.
  • Pull/copy/ship case notes as needed to IA/Compliance.
  • Pull notes as needed for all Compliance Inspections.
  • Effectively communicate with Integrity, Compliance, Review, and the Field staff.
  • Address all potential concerns/issues found.
  • Other duties as assigned.

Job Requirements:


 Additional qualifications may be specified and receive preference, depending upon the nature of the position.

  • Must be a citizen of the United States.
  • At least 18 years of age.
  • Ability to acquire and maintain any other specific special clearances/access requirements.
  • Reliable personal vehicle, valid driver's license and satisfactory driving record.

 Basic Qualifications:

  • Minimum one-year experience in Federal Background Investigations
  • Knowledge of Federal Background Investigation process to include thorough understanding of rules and regulations governing Federal security clearance background investigations
  • Must be able to successfully complete and pass all required training

Background Prerequisites:

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.


High school diploma or equivalent is required.  Previous relevant experience is preferred.

Competencies (as demonstrated through experience, training, and/or testing):

  • Must be able to work with little supervision, multi-task, work beyond minimum expectations and, remain flexible and receptive to frequent policy changes and organizational need.
  • Ability to adapt quickly to program and customer operations, analytics, and requirements.
  • Excellent typing and computer skills
  • Thorough knowledge of background investigations policies and procedures.
  • Excellent time management and organizational skills to balance and prioritize work
  • Excellent written and verbal communication skills
  • Ability to continuously self-educate and adapt to the changes in the background investigations industry.
  • Analytical and problem solving skills
  • Microsoft Office proficiency in Word, Outlook, Excel and PowerPoint
  • Ability to work in a team environment
  • Ability to read, analyze, and interpret various internal and external documents and reports.

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with executives, clients, prospects and staff, in group settings and in situations requiring high performance and results.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
  • Handling and being exposed to sensitive and confidential information.
  • Required ability to handle multiple tasks concurrently.
  • Speak and hear sufficiently to communicate in person and by phone.
  • Close vision, distance vision, and ability to adjust focus.
  • Occasional lifting and/or moving up to 10 pounds