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Quality Assurance Coordinator in Denver, CO at Securitas Security Services USA

Date Posted: 3/29/2019

Job Snapshot

Job Description

Job Code: 88184316688

Category: Administrative

JOB SUMMARY: Performs a variety of specialized administrative functions with a specific emphasis on contract and financial compliance. This position will implement organizational policies and procedures, conducts special management studies / analysis and carry out other highly specialized account compliance verification.

Distinguishing Characteristics:

Performs a variety of management functions for assigned accounts; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief or emergency basis.


• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

  1. Carries out specialized administrative functions and implements organizational policies and procedures on behalf of and as delegated by the Transition and Compliance Director and other members of Global and National Accounts (GNA) management in the discharge of their responsibilities.
  2. Conducts special management studies and analysis; depending upon assignment, carries out highly specialized functions requiring detailed knowledge in specific functional areas, such as human resources, finance and accounting, information systems, risk management, security services, project management, and general business operations. This position will also make recommendations, based on findings to positively impact the GNA.
  3. Acts as a functional or project liaison on behalf of the GNA with Region, Area and Branch management and staff, shared services, clients, prospects, vendors, outside agencies, and other entities and individuals.
  4. Collects, organizes, inputs, compiles, analyzes and presents information such as financial reports, budgets, and project reports; compiles data and arranges for final preparation of reports for management decision-making.
  5. Stays abreast of current and upcoming regulations / ordinances and works with the local and GNA staff as well as the Transition and Compliance Director accordingly.
  6. Works with management and operations as needed to ensure contract and financial based compliance with local state and federal regulations.
  7. May supervise or provide lead direction to assigned staff, and/or serve as a project or team leader, as assigned.
  8. Performs tasks and duties of a similar nature and scope as required for assignment.

Job Requirements


Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience: Bachelor’s Degree and five or more years’ progressively responsible human resources experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.  Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Competencies (as demonstrated through experience, training, and/or testing):

• If required for assigned accounts must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.

• Knowledge of security operations and procedures.

• Knowledge of supervisory practices and procedures.

• Skill in staff supervision, including assigning work and providing training and discipline.

• Ability to provide positive direction and motivate performance.

• Understanding of a variety of security and safety devices and controls.

• Ability to track and maintain schedule assignments.

• Ability to maintain professional composure when dealing with unusual circumstances.

• Knowledge of business operations management and human resources administration.

• Use of personal computer and spreadsheet software.

• Ability to synthesize business/financial data and develop recommendations.

• Planning, organizing and leadership skills.

• Oral and written communications skills.

• Strong customer service and service delivery orientation.

• Ability to interact effectively at various social levels and across diverse cultures.

• Ability to be an effective leader and member of project teams.

• Ability to take initiative and achieve results.

• Ability to carry out multiple assignments concurrently.

• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Ability to handle multiple tasks concurrently.

• Handling and being exposed to sensitive and confidential information.

• May require regular use of vehicle and frequent travel in the performance of duties.

• Regular talking and hearing.

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.

• Close vision, distance vision, and ability to adjust focus.

• Conducting oral presentations and group meetings.

• Directing, motivating, training, coaching, and disciplining staff in a positive manner.

• Reading and analyzing reports and financial data, including related computer usage.

• Responding on an on-call basis to emergencies and incidents at all hours.

Classification History:

Job revised 10/03/16