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National Accounts Sales Support Specialist in Charlotte, NC at Securitas Security Services USA

Date Posted: 11/13/2018

Job Snapshot

Job Description

Job Code: 86214574077

Category: Administrative


Responsible for the pre-sale, invoice and receivables process through the tracking of sales proposals, contracts and following the overall payment cycle for Technology Services Division’s national client base. Working closely with the Finance and Service Departments, this role will also support the monthly financial month-end close process.


The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

  • Refer and track sales leads for National Account portfolios.
  • Review and prepare contracts and proposals as requested.
  • Maintain, track and update National Account customer KPIs and Service Level Agreement data.
  • Compile data, prepare invoices and bill according to client’s contract. 
  • Review and verify invoices for detailed documentation, appropriately code for AP system and obtain proper approval prior to submission for payment.
  • Monitor accounts to ensure payments are up to date.
  • Review payment receipts and follow up on outstanding balances as needed.
  • Send reminders for payments and/or contact customers directly when necessary.
  • Answer general inquiries, research and resolve invoice discrepancies.
  • Work collaboratively with sales, service and finance departments to resolve accounts receivable issues in a timely manner.
  • Correspond with National Accounts Manager for matters requiring special handling.
  • Copy and file invoices with supporting attachments.
  • Prepare custom weekly and monthly reports as required by the customer.
  • Provide cross functional support for the Service team.
  • Participate in month-end duties as requested.
  • Support other projects and tasks as assigned.

Job Requirements


Additional qualifications may be specified and receive preference, depending upon the nature of the position.

  • Technical Skills:
    • Computer literate
    • Ability to type a minimum of 30 words per minute
    • Demonstrated proficiency in Microsoft Office software including Word, Excel, Outlook and database applications preferred.
    • Ability to use standard office equipment
  • Communication Skills:
    • Ability to communicate in a clear and concise manner
    • Excellent written and verbal communication with clear and pleasant speaking voice including good grammar
  • Customer Service Skills:
    • Ability to maintain a strong and positive customer service orientation


High School Diploma or GED required; Associates degree in a business-related field a plus. Two to three years related experience and/or training; or equivalent combination of education and experience.

Competencies (as demonstrated through experience, training, and/or testing):

  • Analytical Skills:
    • Excellent attention to detail with strong organizational skills
    • Solid problem solving, documentation, research, resolution and follow-up skills
    • Ability to enter, retrieve and report information stored in multiple database systems
  • Stress Tolerance:
    • Able to multitask, organize workload and work effectively under stressful work conditions
    • Ability to work independently under minimum supervision
  • Attitude:
    • Possess positive and professional demeanor 
    • Remain calm under pressure
  • Flexibility:   
    • Must have the ability to occasionally work shift times that are not normal business hours of operation
    • May be required to work holidays
    • Must maintain excellent attendance and dependably report to work on time for assigned schedule

Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
  • Maintaining composure in dealing with customers, vendors and staff in group settings and in situations requiring high performance and results
  • Close vision, distance vision, and ability to adjust focus
  • Regular talking and hearing
  • Occasional lifting and/or moving up to 10-25 pounds
  • Ability to sit for long periods of time while working on a personal computer