National Account Manager in Houston, TX at Securitas Security Services USA

Date Posted: 5/19/2020

Job Snapshot

Job Description

Job Code: 93515381633

Category: Manager-Professional

JOB SUMMARY:

Manages the security services and related operations provided on an assigned account including; client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

Distinguishing Characteristics: 

This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.

ESSENTIAL FUNCTIONS

  • The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

 Directs or completes tasks associated with these areas of responsibilities:

1.Serves as a key point of contact to ensure the delivery of high quality customer service for assigned account;evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner. 

2.Assumes full P & L responsibility for account along with the Vice President of the vertical market and the account management team of Region Presidents, Area Vice Presidents and Branch Managers; analyzes operational and financial indicators to continuously improve account performance.

3.Coordinates activity with and acts as liaison for Vice President of National Accounts of respective vertical market to provide highest level of service for client; implements programs and initiatives as directed by Vice President of Global and National Accounts; reports to Vice President of Global and National Accounts of respective vertical market.

4.Initiates, coordinates and assumes responsibilities for benchmarking and the identification of cost saving practices throughout the assigned account.

5.Identifies and utilizes networking opportunities with Securitas clients and other global/national account managers; Implements security industry “best practices”; Works with branch/site management to standardize processes, practices and service deliveries for the account.

6.Implements key performance measures, tracking tools, scorecards and reporting methods in cooperation with branch, site and client managers to enhance security team effectiveness and performance.

7.Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; negotiation of client contracts; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and updates of post orders.

8.Provides management oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; provides performance feedback, coaching for associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.

9.Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.

10.Within scope of contract and assigned duties; reviews appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered and paid in a timely manner.

11.Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.

12.Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

13.Builds and facilitates teamwork and partnerships and the implementation of progressive change.

14.Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.  

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:  Bachelor’s Degree of 5 or years of related experience in business operations and client management. No security industry experience is required. Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint. Working Knowledge of Microsoft Office applications including SharePoint and Teams.

Competencies (as demonstrated through experience, training, and/or testing):

  • Understanding of security operations, loss prevention, investigations and systems integration.
  • Knowledge of business operations management and human resources administration.
  • Use of personal computer and spreadsheet software.
  • Ability to synthesize business/financial data and develop solutions.
  • Planning, organizing and leadership skills.
  • Oral and written communications skills.
  • Strong customer service and service delivery orientation.
  • Ability to manage security operations at multiple sites dispersed over a wide geographic area
  • Ability to interact effectively at various social levels and across diverse cultures.
  • Ability to be an effective leader and member of project teams.
  • Ability to facilitate progressive change.
  • Ability to take initiative and achieve results.
  • Ability to carry out multiple assignments concurrently.
  • Ability to adapt to changes in the external environment and organization.

Position Reports to: Vice President of Vertical Market