Mobile Services Manager in Portland, OR at Securitas Security Services USA

Date Posted: 1/17/2022

Job Snapshot

Job Description

 Manages the daily financial, operational and client service functions of a Securitas Mobile Services operation, including patrol, inspection, shared guarding and/or response. Supports line management in attaining short- and long-term objectives for profitable revenue growth and client retention. 

Distinguishing Characteristics: Primary job function is management of a patrol, inspection and/or response operation. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time. If a position performs such work less than 50% of the time, and/or performs routine duties that are also performed by subordinates more than 40% of the time, it should be classified as: Mobile Supervisor. 

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. 
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 
1. Manages a patrol, inspection, shared guarding and/or response operation, including supervision of subordinate officers and any supervisory staff; ensures that personnel deliver high quality service. 
2. Ensures that service expectations are being met through regular contact with clients; evaluates service quality and initiates corrective action in a timely manner as necessary. 
3. Analyzes operational and financial indicators to improve performance; ensures that operations are carried out to generate profitable revenue growth. 
4. Meets regularly with client representatives for status updates and addresses any actual or potential problems; assists in negotiation of client contracts; provides support during client start-ups; provides support in security planning, assessments and surveys; reviews and updates orders or directives related to assignments. 
5. Oversees, participates in, and coordinates with line management the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees, and carries out disciplinary actions, as necessary. 
6. Assists in development and administration of the Mobile Services operational budget. 
7. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. 
8. Within scope of client contracts and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other associate and business information. 
9. Prepares and coordinates staffing schedules with line management; ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed. 
10. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues. 
11. Performs tasks and duties of a similar nature and scope as required for assignment. 

Additional qualifications may be specified and receive preference, depending upon the nature of the position. 

• Must be at least 18 years of age. 
• Must have a reliable means of communication (i.e., pager or phone). 
• Must have a reliable means of transportation (public or private). 
• Must have the legal right to work in the United States. 
• Must have the ability to speak, read, and write English. 
• Must have a High School Diploma or GED. 
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. 

Education/Experience: Associate’s Degree and 2 or more years of experience in a field related to the security industry and/or business management, and responsible experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. 

Competencies (as demonstrated through experience, training, and/or testing): 
• Understanding of security operations with an emphasis on patrol, inspection or response services. 
• Knowledge of business operations management and human resources administration. 
• Use of personal computer and spreadsheet software. 
• Ability to synthesize business/financial data and develop recommendations. 
• Planning, organizing and leadership skills. 
• Oral and written communications skills. 
• Strong customer service and service delivery orientation. 
• Ability to interact effectively at various social levels and across diverse cultures. 
• Ability to be an effective leader and member of project teams. 
• Ability to take initiative and achieve results. 
• Strong results orientation. 

WORKING CONDITIONS (Physical/Mental Demands): 
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. 
• Ability to handle multiple tasks concurrently. 
• Handling and being exposed to sensitive and confidential information. 
• Regular use of vehicle required in the performance of duties. 
• Regular talking and hearing. 
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds. 
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. 
• Close vision, distance vision, and ability to adjust focus. 
• Frequent travel to client sites for oral presentations, group meetings, and security surveys. 
• Directing, motivating, training, coaching, and disciplining staff in a positive manner. 
• Reading and analyzing reports and financial data, including related computer usage. 
• Responding on an on-call basis to emergencies and incidents at all hours.