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IT Manager, End User Computing Services in Parsippany-Troy Hills, NJ at Securitas Security Services USA

Date Posted: 3/14/2019

Job Snapshot

Job Description

Job Code: 87601645717

Category: Manager-Professional

JOB SUMMARY:

The IT Manager, End User Computing will be accountable for defining the end user computing strategy, solution services, experience roadmap, and implementation plans for the adoption of end-point management capabilities enabled by on-prem and cloud platforms such as Azure and Microsoft Office 365 (O365).  Other responsibilities include providing strategic and operational leadership for a team of employees and contractors who are responsible for the design, delivery and operational support for Citrix, PC imaging, packaging, software distribution, patching and PC lifecycle management. 

ESSENTIAL FUNCTIONS:

Infrastructure Architecture, Implementation, Operations

  1. Lead a team that provides support for End User solutions and corporate Information Technology platforms. These include Office 365 productivity tools and Intune/SCCM, Citrix, Imaging, software packaging and distribution, patch management and PC lifecycle management
  2. Lead the design, develop, and deploy global, highly available enterprise-class end user solutions, as well as the corresponding maintenance efforts required to ensure scalability and redundancy.
  3. Develop technology road-maps and ensure solutions are current and scalable
  4. Provide architectural expertise to ensure that solutions are aligned with IT standards and best practices.
  5. Establish End User standards and best practices for process/procedures and technical standards
  6. Develop KPIs and service levels for process and solution attributes, set performance goals, measure and increase performance
  7. Effectively manage staff utilization and prioritization based on evolving business and technology considerations
  8. Lead product and vendor evaluations in order to select best of breed products and implement and release these products into a production environment
  9. Manage all customer escalations according to defined service levels
  10. Provide on-call and after-hours support as required
  11. Additional duties as assigned by management.

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

  • Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management
  • 15+ years of progressive experience in Information Technology management with focus on SCCM, Intune, Imaging, Packaging, Software Distribution, Citrix.
  • 10+ years experience overseeing formal planning, tracking, and reporting on project and staff performance

Competencies (as demonstrated through experience, training, and/or testing):

  • Strong written, verbal, and presentation skills
  • Experience working with Senior IT leadership in a strategic context
  • In depth knowledge of End User Computing architectures, management platforms, security patch management, scripting languages such as Powershell, Active Directory group policy, Vmware, Citrix and VDI, Orchestration and automation
  • Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences.

Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
  • Handling and being exposed to sensitive and confidential information.
  • Required ability to handle multiple tasks concurrently.
  • Regular talking and hearing.
  • Close vision, distance vision, and ability to adjust focus.
  • Occasional local and regional/national travel for presentations, meetings, and visits.
  • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
  • Job will be based in Parsippany, NJ.

EOE M/F/Vet/Disabilities