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Healthcare - Security Systems Specialist in San Francisco, CA at Securitas Security Services USA

Date Posted: 12/7/2018

Job Snapshot

  • Employee Type:
    Full-Time/Part-Time
  • Location:
    425 Bush Street
    San Francisco, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/7/2018

Job Description

Job Code: 72754044131

Category: General

Healthcare Division

Kaiser Medical Centers

Walnut Creek and Antioch

Promotional Opportunity

POSITION:                                         Security Systems Specialist

REPORTS TO:                                   Account Manager

Job Summary

Monitor the implementation of Hospital and Medical Office security systems and technology integration. Provide Contractor/Local Security support for programming. Reinforces the direction of Kaiser Permanente Systems, and develops relationships with IT, & Contractors in order to maintain system efficiencies.

Distinguishing Characteristics:

Primarily performs non-exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.

Essential Functions

  • The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Essential Functions

  • Maintain documentation of the security system configuration
  • Assisted with creating standard training material for Security Operation Centers
  • Oversee Security systems, to include cameras, card readers and the data base. Minor repairs, to include update installations, rebooting DVR’s, ability to point the system to a different server when necessary.  System upgrades and maintenance.
  • Provide technical & troubleshooting support, coordinate problem tracking and resolution
  • Support Security Systems Audits
  • Educate and explain applicable policies and procedures based on existing circumstances
  • Maintenance and Monitoring of Security Systems and Standards
  • Perform User training for Security Personnel and other System Users
  • Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
  • Ascertain potential negative situations and implement effective countermeasures
  • Teach facility-specific procedures and policies
  • Provide position coverage

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Minimum 1 to 3 years’ experience in working as a systems administrator with extensive knowledge in server applications and extensive knowledge in system administration functions. Familiarity with blueprints and standards and wiring diagrams; Working knowledge of security systems; Experience with current software programs such as Windows NT or 2000, SQL, MSN Office including MSN Project; Prior experience in the development of comprehensive training programs for service line staff. Must be experienced or capable to become knowledgeable about applications for security, communication and safety systems. Knowledge of communication systems to include two-way radios networks

Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.

Must be Computer literate.

MINIMUM HIRING STANDARDS

Must be at least 18 years of age

Must have a reliable means of communication (i.e., pager or phone)

Must have a reliable means of transportation (public or private)

Must have the legal right to work in the United States

Must have the ability to speak, read, and write English

Must have a High School Diploma or GED.

Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation

LICENSURE OR CERTIFICATION

Must have valid Government issued Driver’s License, Bureau of Security and Investigative Services Certification or Guard Card Systems Certified.

LANGUAGE SKILLS

Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with patients, medical staff, employees and visitors.

EDUCATION/EXPERIENCE

Associates Degree or experience equivalent. An in-depth knowledge of security & standard IT applications is preferred.

Knowledge, training, and/or experience in access control Security Systems, Security and Safety issues and standards as set forth by OSHA and TJC (The Joint Commission) is preferred

Competencies (as demonstrated through experience, training, and/or testing):

System Planning & Standardization-

  • Maintenance of System Standards in regards to;
  •  Naming Conventions
  • Programming standards
  • Installation Standards (Construction Division 28)
  • Segmentation
  • Access Group & Level strategies
  • Alarm configurations upon request
  • User permission levels
  • Hardware Configuration
  • Perform licensing audits by comparing existing equipment with licensed devices

System Expansion-

  • Provide programming, configuration, and testing assistance necessary for System expansion
  • Actively participate in security installation projects to ensure standards are met.
  • Assist with commissioning new projects
  • Administrate –Security System user accounts & permissions

Maintenance & Health Monitoring-

  • Monitor System health such as hardware functionality & connectivity
  • Perform and maintain back-ups, assist with disaster recovery
  • Verify that all correct services are running
  • Assist with software application and service pack upgrades
  • Work with Local IT for application administration.
  • Work with approved vendors to maintain security systems

Training-

  • Perform User training for Security Personnel and other System Users Documentation & Procedural Development- Maintain documentation of the security system configuration Server information
  • High level passwords & User permission levels
  • Software versions & license numbers
  • Equipment configuration & location per Server
  • Firmware versions
  • Dates that equipment was put into service, vendor of record, and warranty period
  • Publish Customer specific programming standards & practices

System Reporting-

  • Generate administrative & investigative reports
  • Run specific audit reports
  • Assist with Video clip and image recovery when required

Troubleshooting & Technical Assistance-

  • Provide technical & troubleshooting support, coordinate problem tracking and resolution
  • Coordinate with customer IT department to assist with resolution of IT related problems
  • Maintain a log of outstanding hardware and software issues

Systems Auditing –

  • Audit SOC performance
  • Audit System alarms weekly
  • Audit all hardware devices.
  • Audit Video recorders monthly
  • Attend Monthly Systems Peer group meetings.
  • Give area updates at monthly systems peer group meetings.
  • Send required monthly system audit reports to NFS Security Systems Program Administrator.
  • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
  • Pass each healthcare competency exam and/or skills lab including an managing or defusing assaultive behavior training program or similar course as described by the client
  • Ability to carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to changes in the external environment and organization.
  • Ability to write routine correspondence, including logs and reports.
  • Good organizational skills.
  • Ability to provide high quality customer service.
  • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

Working Conditions and Physical/Mental Demands

  • With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Successful passage of background, reference, psychological, and controlled substance tests, in addition to any mandatory licensing requirements.
  • May be required to work overtime without advance notice.
  • Required ability to handle multiple tasks concurrently.
  • Keyboarding, basic computer usage and operating controls.
  • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Occasional lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 50 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • May be required to use vehicle for the performance of duties.
  • On occasion may be required to perform stressful and physical activity.
  • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
  • May be exposed to or required to handle sensitive and confidential information.
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
  • The ability to maintain mental stability under periods of stress.
  • The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals, heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment can vary from extreme noise to extreme quiet.

Prior disciplinary actions within a 12 month period will be considered when making decisions.

If interested, first notify your Supervisor before forwarding your resume and completed Statement of Interest via e-mail, or fax to the Field Service Supervisor listed below.

Securitas Security Services USA, Inc.

Monica Monrreal, Field Service Manager • Securitas USA

Healthcare Division • 7677 Oakport Street, Ste. 725 • Oakland, CA 94621

Email Monica.Monrreal@securitasinc.com • Fax 818.706.6252  

EOE/M/F/Vet/Disabilities

PPO #14827