HCM Coordinator in Parsippany-Troy Hills, NJ at Securitas Security Services USA

Date Posted: 1/9/2021

Job Snapshot

Job Description

JOB SUMMARY: The Human Capital Management (HCM) Coordinator reports directly to the Director of HCM Core HR & Recruiting. Responds to service requests associated with recruitment, onboarding, system setup, access, and human resources/payroll administration in the HCM system, Oracle. Responsibilities will focus on problem resolution and providing a great user experience.


•         The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

•         All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

•         Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

•         In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.

•         All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

•        Possesses expert working knowledge of how the HCM system and services are utilized and supported.

•         Enters, tracks and monitors HCM system related service requests to ensure a timely resolution in collaboration with functional and technical staff in ORC, CoreHR, Payroll, and Benefits.

•         Discerns when to provide resolutions or when to escalate complex problems to the next level of support as required.

•         Identify and communicate opportunities for technical solutions and process improvement with the HCM system.

•         Other duties as assigned.


Additional qualifications may be specified and receive preference, depending upon the nature of the position.


•         High School Diploma/GED required

•         At least two years related experience providing customer/employee service with an HCM system

COMPETENCIES: (as demonstrated through experience, training, and/or testing):

•         Working knowledge and understanding of HR processes and work flow.

•         Working knowledge and understanding of HR Systems database design, structure, functions, processes, HR & IT security and controls.

•         Tech savvy, anticipating and adopting innovations in digital and technology applications

•         Strong analytical skills with ability to identify problems and develop solutions.

•         Advanced computer skills, including working knowledge of Microsoft Office Suite.

•         Customer service focused, have a desire to provide a great user experience.

•         Effective interpersonal and communication skills, and organizational savvy

•         Exceptional time management, organizational, and prioritization skills.

•         Self-starter and action oriented team player

Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

•         Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.

•         Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

•         Handling and being exposed to sensitive and confidential information.

•         Required ability to handle multiple tasks concurrently.

•         Regular use of vehicle required in the performance of duties.

•         Regular talking and hearing.

•         Close vision, distance vision, and ability to adjust focus.

•         Occasional local and regional/national travel for presentations, meetings, and visits.

•         Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

EOE M/F/Vets/Disabilities