HCM Application Support Lead in North Caldwell, NJ at Securitas Security Services USA

Date Posted: 7/27/2020

Job Snapshot

Job Description

Job Code: 94154460766

Category: IT


The HCM Application Support Lead will be responsible for performing system requirements analysis, functional system design, integrated testing, and solutions maintenance of the HCM Oracle Applications.   As an application lead, this position is responsible for supporting implemented technology solutions in the Corporate HR, Benefits, Payroll and related business areas by following Securitas SDLC and Agile Project Management, Change Control and testing methodologies.


Supervision will be provided by the IT Director, HCM Systems


No direct reports but will manage projects utilizing internal and external team members.


  • Lead the support of multiple Oracle HCM Cloud Applications.
  • Lead onshore and offshore AMS consultants (12+) for HCM Applications support.
  • Provide solutions in the Oracle ERP Cloud Core HCM modules: Recruiting, HR, Benefits, Payroll and related applications.
  • Assist in maintaining Oracle configuration changes in respective HCM application areas.
  • Work with project team to analyze business requirements.
  • Set up and construct configurations, customization, reports and interfaces, testing and user training
  • Assist with developing test scenarios and test scripts in the impacted solutions to facilitate appropriate integrated testing.
  • Implement new system solutions and assist with system testing and resolution of system issues per Securitas project management methodology.
  • Work closely with applications Support group to ensure proper post-implementations handoff. 
  • Work closely with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions.
  • Create and maintain system/application documentation (requirements, processes, procedures).
  • Provide applications knowledge in evaluating and improving current business processes.
  • Perform analysis of new application releases and new functionality in HCM modules.

Advance Level Support

  • Provide cross-module and cross-functional area integration support.
  • Ensure integrity and accuracy of all application system setup information.
  • Interact with technical/development professionals in the design and support of required specific customizations, interfaces and extensions to the Oracle ERP Cloud applications.
  • Support in the investigation and resolution of reported system issues.  Provide system information, utilize diagnostic techniques, guide the efforts of the production support and interface with vendor support as required.
  • Follow prescribed methodologies and processes in completing Oracle support and implementation activities.
  • Provide solution architecture and write functional specifications, functional solution design for technical development in a clear and concise manner
  • Perform business process analysis, business process redesign, process mapping, and implementation
  • Analyze complex data in order to develop recommendations and solutions.
  • Create reports and processes utilizing BI Publisher.
  • Convert data from legacy systems.
  • Develop and execute test plans as required.

Job Requirements


Education and Experience

  • Bachelor’s degree in a business-related field and 5+ years of successful and progressively responsible business development experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Business and Technical Experience

  • 7 to 10 years of Oracle cloud HCM or similar experience implementing and supporting some combination of Oracle HCM applications such as: Recruiting, Talent Management, HR, Benefits or Payroll modules.
  • Experience working on Oracle’s cloud-based ERP system or a professional who has transitioned to Oracle Cloud HCM, coming from a major ERP i.e. Oracle EBS is desirable.
  • Hands on experience in requirements gathering, design, development, and testing of Oracle HCM Cloud applications or ERP software.
  • Excellent business process knowledge of the following: Standard HR Processes, Payroll rules and requirements and overall understanding of HR Compliance.
  • Knowledge of all phases of Systems Development Life Cycle is required.
  • Prior experience with HCM and Payroll loaders, Fast Formulas, OTBI (Oracle Transactional Business Intelligence), PAAS ADF framework & Extensions are desirable.
  • Experience with BI reporting technologies, Oracle Business Intelligence, Cognos or other similar tools is a plus.
  • Hands on experience with ERP cloud security and workflows is desirable.
  • Samples of design documents as well as operational documentation may be requested.

Competencies (as demonstrated through experience, training, and/or testing):

  • Excellent planning &, organizing skills.
  • Ability to work independently and recommend industry-best practices based on business requirements
  • Ability to take part in cross-functional discussions to analyze requirements and recommend solutions
  • Multitask - Ability to manage multiple tasks at one time; quickly and accurately shift attention among multiple tasks.
  • Critical thinking - Demonstrate a systematic approach in carrying out assignments.  Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving – Demonstrate a strong ability to identify, analyze and solve problems.  Unusually decisive in handling difficult business problems.  Translates problems into practical solutions;
  • Client service – Consistently ensure that the team provides the customer with attentive, courteous and informative service.  Derive personal satisfaction from delivering great service.
  • Excellent interpersonal skills.
  • Ability to adapt as the external environment and organization evolves.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
  • Handling and being exposed to sensitive and confidential information.
  • Required ability to handle multiple tasks concurrently.
  • Occasional local and regional/national travel for presentations, meetings, and visits.

EOE M/F/Vet/Disabilities