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Administrative Support/Customer Service Rep (Payroll) in Westlake Village, CA at Securitas Security Services USA

Date Posted: 1/11/2019

Job Snapshot

Job Description

Job Code: 86636476197

Category: Administrative

JOB SUMMARY: Provides customer service phone support to the Payroll department answering and returning calls to assist employees with questions on accessing their electronic payroll statements (ePay).  This includes providing instructions and assisting them with gaining access to their electronic payroll statements.  This position will also assist with opening and date stamping mail as well distribute to the payroll staff and filing as time permits.     

ESSENTIAL FUNCTIONS

  • The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

  1. Provide phone customer service handling calls from employees requiring assistance with accessing their electronic payroll statement.
  2. Answer high volume of incoming calls as well returning calls that roll into voice mail.
  3. Provide instructions to employees on how to access their electronic paystubs as well assist them while their gain access.
  4. Assist Payroll Administrator with opening and date stamping mail and distribute to appropriate payroll staff.
  5. Assist with filing as needed such as weekly off-cycle time sheets, payroll notes and documents related to on-cycle payroll processing.  Assist with other filing as needed.
  6. Work hours are Monday through Friday, 8-hour days. 
  7. Ability to work extended hours if necessary for any special projects.
  8. Assist Supervisor with any additional payroll tasks if required.

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

  • Strong phone customer service skills.
  • Ability to handle high volume calls in a professional manner. 
  • Excellent written and verbal communication skills.
  • Ability to work in a team environment.

Education/Experience:  High School Diploma and 0-2 years of related experience, or an equivalent combination of education sufficient to perform the essential functions of the job.

Competencies (as demonstrated through experience, training, and/or testing):

  • Thorough understanding of standard office procedures and practices.
  • Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation.
  • Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
  • Ability to cross-train and learn other department activities.
  • Demonstrated proficiency in various PC applications including word processing, spreadsheet, and presentation applications.
  • Excellent planning, organization and project co-ordination skills.
  • Ability to carry out multiple assignments concurrently.
  • Skill in clear and concise oral and written communication.
  • Ability to interact effectively at all levels and across diverse cultures.
  • Ability to be an effective team member and handle project assignments responsibly.
  • Ability to adapt to changes in the external environment and organization.
  • Courteous telephone manner.
  • Strong customer service and results orientation.

EOE/M/F/Disabled/Vets