Account-Security Systems Tech Support in Albuquerque, NM at Securitas Security Services USA

Date Posted: 4/26/2022

Job Snapshot

Job Description


Provides enterprise-wide application administration. Collaborates with specific application leads to maintain consistent Enterprise Application Security, setup, architecture, information, rules, and access. Strong knowledge or Oracle ERP applications, ideally with Oracle ERP/HCM Cloud as an administrator.


• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

• More than basic knowledge of Oracle ERP/HCM Cloud (General Ledger, Contracts, Procurement, Payables, Assets, Receivables, Projects, Expenses, HR Core, Payroll, Benefits, Recruiting, and Cash Management). Understanding of BI Publisher, Oracle Applications Framework, SQL, PL/SLQ a plus

• Knowledge of Oracle ERP or Oracle EBS security design and implementation methodology

• Strong understanding of Segregation of Duties (SOD) framework and Personal Identifiable Information (PII)

• Knowledge of business process, user provisioning process, and security maintenance process preferred

• Understanding of Governance, Risk, and Compliance (GRC); as well as security concepts and procedures

• Manage User Profiles, provision security roles and data access sets based on organization defined data security policies and user role matrix defined by the business

• Update and implement user security and roles within Oracle ERP Cloud Security based on functional documents provided by implementation and support team

• Build custom security roles by tailoring Oracle seeded roles as per the business requirements.

• Maintain user data and security access, personalization, and administer OTBI

• Provide technical support, instance administration, release management, incident management and routine upgrade support

• Manage security to include certificates and encryption

• Perform service specific maintenance and administration tasks

• View and monitor service detail and service notifications related to patching, critical updates, and downtime

• Manage accounts and subscriptions. Export metric data for a service instance. View account usage and provide reports

• Manage all Service Requests (SR) with Oracle Cloud operations to coordinate and complete any administration tasks

• Works with internal staff, 3rd party vendors and Oracle to update and communicate environment maintenance schedules, refresh schedules and outages

Advance Level Support

• Provides cross-module and cross-functional area integration support.

• Ensures integrity and accuracy of all application system setup information.

• Interacts with technical/development professionals in the design and support of required specific customizations, interfaces and extensions to the Oracle ERP Cloud applications.

• Supports the investigation and resolution of reported system issues. Provides system information, utilizes diagnostic techniques, guides the efforts of the production support and interfaces with vendor support as required.

• Follows prescribed methodologies and processes in completing Oracle support and implementation activities.


Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Candidate should have 8 years of prior Oracle Cloud ERP, HCM experience from technical & Security standpoint and 10 years in overall ERP/HCM application space

• Experience with all aspects of the software life cycle and development methodologies.

• Experience with Oracle HCM, Financials, or ERP Cloud or Workforce/Project Portfolio Management

• Application Admin or Security Lead experience on one or more projects

• Experience working with offshore and managing developers preferred


A Bachelor’s Degree in a related field and 3+ years of successful and progressively responsible experience in Oracle Cloud or Oracle ERP, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Competencies (as demonstrated through experience, training, and/or testing):

• Multitasking - Ability to manage multiple tasks at one time; quickly and accurately shift attention among multiple tasks.

• Communication – Ability to present and explain idea in English to a wide range of audience (technical community, business community and management). Read, write and speak fluent English, using appropriate grammar, style and vocabulary

• Critical thinking - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

• Problem solving – Demonstrate a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult business problems. Translates problems into practical solutions;

• Client service – Consistently ensure that the team provides the customer with attentive, courteous and informative service. Derive personal satisfaction from delivering great service.

• Excellent interpersonal skills.

• Ability to adapt as the external environment and organization evolves.

• Create and maintain strong positive relationships with business partners across the organization

• Act as an advisor to the business on areas of possible improvements, efficiency, and best practices

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Handling and being exposed to sensitive and confidential information.

• Required ability to handle multiple tasks concurrently.

• Regular use of vehicle required in the performance of duties.

• Regular talking and hearing.

• Close vision, distance vision, and ability to adjust focus.

• Occasional local and regional/national travel for presentations, meetings, and visits.

• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

• Open to limited travel (< 30%)

EOE M/F/Vet/Disabilities